Please send us a screenshot or a short video of the issue so we can further assess it. Is/was Firefox ever set as a trusted device? Īs a last resort, see if reinstalling the extension can solve the issue. Is the issue solely for Firefox? Please see if the issue occurs on other browsers. (NOTE: I told them I refused to do this step, this is a BS troubleshooting step, it should work regardless of 2FA or not). When I click the LastPass extension (ver 4.47.0.3) button while visiting several sites (like mega.nz etc.) - Firefox extension doesn't show the list of saved logins and passwords for this site I visit (while webpage is already fully loaded), at this moment the LastPass button at Firefox shows the numeric number of saved logins for this site. Please try disabling and re-enabling the 2FA and see if the issue still persists. When did this issue start to occur? (Obviously I stated this started with the new version of the extension)
LASTPASS EXTENSION FIREFOX NEEDS TWO LOGINS TO SHOW SITES WINDOWS
Here are the questions they asked, you might try to head off the questions by answering in the initial contact:Ĭould you please provide us with more details about the issue? (I gave them the versions of FF, Windows (including build #), and the Extension) I did, and now they are asking some questions. You may want to set the extension to not allow updates.Īdditionally, everyone that is experiencing this issue, please submit a ticket to their support, the more of us that submit something, the more likely they will be to address the issue.
You need to make sure autofill is always turned on so that you get access to your passwords anytime. Just uninstall the extension, then add the previous version (4.29.0.4) from here: Confirm Autofill is Enabled Autofill can be turned on or off anytime from the settings. As a work around, you can revert to the previous version of the extension.
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